As authorized Trek dealers, we back the limited manufacturer's warranty for Trek, Bontrager, Electra, and Diamant products, covering defects in materials and workmanship for frames, components, equipment, and accessories. Here are the key details so you know how your investment is protected:
Warranty Coverage
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Lifetime (for the original owner): Complete frames, main frame, and suspension arms.
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Up to 2 Years: Apparel, parts and accessories, rear suspension pivot components including bearings, swingarm and hardware and accompanying components, paint, and decals.
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Subsequent Ownership: For owners who purchase second-hand products, frames and forks have a 3-year warranty coverage from the original purchase.
Special Programs
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Trek Carbon Care: If your carbon frame or component suffers accidental damage outside of the warranty, you can access a significant discount to obtain a replacement or repair of carbon fiber parts.
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Carbon Care Wheel Program: Designed to provide peace of mind for those who purchase Bontrager carbon wheels. If a wheel suffers structural damage after the first two years of purchase, you can access a repair or replacement at a reduced cost.
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Bontrager Helmet Accident Replacement: If a Bontrager helmet sustains an impact within the first year of purchase, you can request a free helmet replacement.
What the Warranty Does Not Cover
The warranty does not cover the following:
- Normal product wear and tear and improper maintenance.
- Incorrect assembly or installation of non-original parts.
- Damage caused by accident, misuse, or negligence.
- Labor costs for part replacement or component conversions.
- Products from other brands installed on the bicycle.
Claim Requirements
To initiate a warranty claim:
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Proof of purchase: Required to verify warranty validity.
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Authorized dealer: All claims must be managed through an authorized Trek dealer.
Additional Benefits
Unconditional 30-Day Guarantee: If you are not satisfied with any Trek or Bontrager accessory, you have 30 days to return it to the original store, with the purchase receipt, to request a refund or replacement.
Note: Claims made outside the country of purchase may be subject to additional fees and local restrictions. For more information and specific details, please contact us or your nearest Trek dealer.
For more information on products and coverage, contact us or visit one of our stores.
